Support

I didn’t receive the sign-in code

Check your spam or promotions folder. Make sure you typed your e-mail correctly. Wait 1 minute and ask for a new code. Each code is valid for 10 minutes.

How do I sign in with Apple or Google?

On the sign-in screen, choose “Continue with Apple” or “Continue with Google”. If you use the same e-mail address, you will enter the same Pontuu account.

How do I cancel a subscription?

• iPhone and iPad: Settings → your name → Subscriptions → Pontuu.
• Android: Play Store → your profile picture → Payments & subscriptions → Subscriptions → Pontuu.
• Website: app.pontuu.com → My account.

Deleting the app or your account does not cancel a subscription bought from Apple or Google.

How do I delete my account?

Follow the step-by-step guide on our Delete account page.

Open the Delete account page

How do I report abuse?

Write to support@pontuu.com with the details and, if possible, a screenshot. We review every report and may remove content or suspend accounts.

I am a coach or a club

Write to support@pontuu.com to set up your page. Pages for coaches and clubs are being launched.