Terms of Use

What Pontuu is

Pontuu helps you keep score in racket sports (tennis, padel, beach tennis, pickleball, table tennis, badminton and squash), follow matches live, organize games with friends, groups and rankings and, as these features become available, find coaches and clubs.

Your account

• You sign in with your e-mail and a 6-digit code, with Apple or with Google. Do not share your codes with anyone.
• Give true information and keep it up to date. You are responsible for what happens in your account.
• Pontuu is not intended for children under 13. If you are 13 to 17, you need permission from a parent or guardian.

Free features and paid plans

• Keeping score and sending invitations are always free.
• Paid plans, when available, renew automatically until you cancel. The price and period are shown before you pay.
• Subscriptions bought in the app are billed, renewed, cancelled and refunded by Apple or Google, under their rules. You can cancel them in your Apple or Google account settings.
• Purchases made on our website can be cancelled within 7 days, under article 49 of the Brazilian Consumer Defense Code where it applies, without affecting any other rights you have under consumer law.

Classes, courts and tournaments

When available, coaches, clubs and organizers will offer classes, court bookings and tournaments through Pontuu. They set the prices and cancellation rules, which are shown before you pay. Pontuu connects you with them and processes payments through Stripe, but is not a party to the service they provide. Coaches and clubs are responsible for their service and for their own tax obligations.

Your content

You keep the rights to what you publish (scores, names, photos and texts). You allow Pontuu to store, show and share this content only as needed to run the service, while it is on Pontuu.

Only publish content you have the right to share, and only add other people’s names, photos or videos with their permission.

Respect

• Do not publish offensive, discriminatory, violent or illegal content, and do not harass anyone.
• Do not try to break, overload or misuse Pontuu, or to access other people’s accounts.
• Report to support@pontuu.com anyone who does not respect these rules. We may remove content and suspend accounts that break them.

Friendly challenges

Challenges with a forfeit (“prenda”) are friendly agreements between players. No money is paid through Pontuu, and Pontuu is not responsible for them. Forfeits involving alcoholic drinks are only for people aged 18 or over.

Health and safety

Pontuu is not a medical device. Heart rate, calories, steps, speed, heatmaps and other measurements are estimates, not medical advice. Know your limits, follow your doctor’s guidance, and stop if you feel unwell.

Pontuu’s intellectual property

The Pontuu name, logo, design and software belong to R.H. MURAZAWA COMERCIO LTDA. You may use Pontuu for your personal use; do not copy, sell or reverse engineer it.

Availability and responsibility

We work to keep Pontuu available and accurate, but it may have interruptions, errors or changes. To the extent permitted by law, Pontuu is provided “as is”, and we are not responsible for indirect losses.

Nothing in these terms removes or limits the rights that consumer law guarantees you.

Suspension and cancellation

You can stop using Pontuu and delete your account at any time. We may suspend or close accounts that break these terms or the law, and we will tell you why whenever the law allows.

Applicable law

These terms are governed by the laws of Brazil. If you are a consumer, you keep the mandatory protections of the country where you live, and you may go to the courts where you live.

Changes to these terms

If we change these terms, we will tell you in the app before the change takes effect. If you do not agree, you can delete your account.

Contact

R.H. MURAZAWA COMERCIO LTDA · CNPJ 54.811.533/0001-82 · support@pontuu.com