Delete your Pontuu account

In the app (iPhone, iPad or Android)

1. Open Pontuu and sign in.
2. Tap your photo or initials at the top of the home screen to open My account.
3. Scroll down and tap “Delete my account”.
4. Type the word shown on the screen and confirm.

On the web

1. Go to app.pontuu.com and sign in the same way you do in the app.
2. Open “My account”.
3. Tap “Delete my account”, type the word shown on the screen and confirm.

By e-mail

If you cannot sign in, send an e-mail to support@pontuu.com from the e-mail address of your account, with the subject “Delete my account”. We will confirm that it is you and delete the account within 15 days.

What is deleted

• Your account, name and e-mail address.
• Your profile, photo link and contacts.
• Your sessions and your links to Sign in with Apple and Sign in with Google. We also revoke Pontuu’s access in Sign in with Apple.
• Your group memberships, the invitations you created, and your attendance for weekly games.

What is kept, and for how long

• Matches you played remain for the other players, with the names typed on the scoreboard, but without any link to your account.
• Copies in backups and server logs are purged within 30 days.
• Data we must keep by law, only for the period the law requires.

Before you go

Want a copy of your data? Use “Download my data” in My account before deleting your account. If you have a subscription, cancel it in your Apple, Google or website account: deleting your account does not cancel subscriptions bought in the stores.